Prohibited Items

The following items (or any item similar in description or content) can not be carried on any service.

Any person sending such an item may be subject to their ordering being cancelled and will not receive a refund. If the item is collected it will not be covered by compensation cover.

  • Aerosols
  • Animal skins
  • Explosives
  • Dangerous goods
  • Engines and Gearboxes (unless drained of all fluid)
  • Fire Extinguishers
  • Firearms
  • Fireworks
  • Flammable goods
  • Gold or Silver
  • Hazardous Goods or boxes labeled Hazardous
  • Human Remains
  • Liquids / Adhesives / Paint
  • Live animals
  • Magnets or items containing ferro-magnetic material
  • Mobile Phone with Sim card
  • Money
  • Prescribed Drugs / Medication
  • Radioactive material
  • Tobacco and tobacco products
  • Wet or Lithium Batteries

No Compensation Items:

The following items (or any item similar in description or content) can only be carried on a no compensation basis on any service. Items can be sent but if damaged or lost will not be covered by compensation cover.

  • Antiques
  • Bottles
  • Bulbs
  • Camera
  • Canvas Print
  • Car Bumper
  • Car Door
  • Car Panel
  • Ceramic
  • Ceramics
  • Chandelier
  • China
  • Chocolate
  • Clock
  • Computer
  • Computer Monitor
  • Concrete
  • Confectionary
  • Crockery
  • Crystal
  • Engines and Gearboxes
  • Delicate Items
  • Detergent
  • Diamonds
  • Dinner Service
  • Dinner Set
  • Documents
  • Electrical (All)
  • Electronics (Phone, Laptop, Tablet, etc)
  • Fiberglass
  • Figurine
  • Fish Tank
  • Fishing Rods
  • Food
  • Fragile Items (All)
  • Framed Painting
  • Framed Photograph
  • Furniture*
  • Gems Or Gemstones
  • Glass
  • Glassware
  • Gold
  • Guitar
  • Hamper
  • Headlight
  • Jewellery
  • Lamp
  • Laptop
  • Lenses
  • Lighting
  • Lights
  • Marble
  • Microscope
  • Microwave
  • Mirror
  • Monitor
  • Music Instruments
  • Ornament
  • Over Head Projector
  • Packaging
  • Painting
  • Personal Effects
  • Pewter Figures
  • Picture
  • Picture Frames
  • Plates
  • Porcelain
  • Pot
  • Pottery
  • Precious Metals
  • Printer
  • Projector
  • Plants or Flowers
  • Resin
  • Scanner
  • Shower Screen
  • Silver
  • SIM Cards
  • Spectacles
  • Stoneware
  • Suitcases
  • Tail Lights
  • Tea Set
  • Telescope
  • Television*
  • Tickets
  • Tiles
  • Torches
  • Various
  • Vase
  • Velux*
  • Watch
  • Window
  • Window Frame
  • White Goods

*only covered if in original manufactures packaging and securely attached onto pallet with no overhang as per our packaging guidelines.