Terms and Conditions

Pallet Anywhere and PalletAnywhere.co.uk are the trading names of Uni Baggage LTD. Company Number 609325 with its registered office as 85 Sydenham Road, Belfast, BT3 9DJ. Telephone Number: 0333 444 4008.

Booking

1.1 By booking a collection with Pallet Anywhere you agree to Pallet Anywhere terms and conditions outlined below as well as the couriers' or freight companies terms and conditions.

1.2 Pallet Anywhere is a booking agent for national and international couriers and freight companies and does not handle your shipments.

1.3 You agree that Pallet Anywhere may send your items with any one of its couriers or freight companies.

1.4 When obtaining a quote you can select a service to suit your requirements. If for some reason we are unable to send with the allocated courier it will be sent on a courier with an equal or better service.

1.5 You may not send Personal Effects such as suitcases on any of our services. If sent they will not be covered by compensation cover.

1.6 When a booking has been made, it cannot be altered once it has been processed and a tracking number issued.

1.7 If you have any issues or additional queries regarding your order, please get in touch within 90 days.

1.8 General prohibitions and restrictions apply. You agree not to send any dangerous goods or any items on the prohibited items list. If you are sending an engine or gearbox (or any goods containing oil) they must be fully drained of oil before collection There must be no oil or smell of oil coming from the engine or gearbox. We recommend pressure washing and/or sending the engine or gearbox in plastic container secured on the pallet. You may have to collect your pallet from the local depot if any oil or smell of oil is detected. Any spills will be charged for as per the couriers terms and conditions, which can be considerable.

1.9 Your item must be fully packaged, secured on a pallet, ready for collection when the drivers arrives, he is unable to wait.

Payment, Charges & Refunds

2.1 Payments are made at the time of booking and can be paid with credit or debit card.

2.2 Your package must not exceed the dimensions or weight stated at booking. Your package must not overhang the pallet in anyway unless booked on an oversized services. If the sizes and weight is more than booked you will be charged a £25 admin fee plus the price for sending your item at the correct size/weight. You agree this fee may be taken from your payment method upon receiving the invoice. If you believe the dimensions provided were correct please contact us, we recommend taking a photo of your shipment before sending it. This includes the actual weight and the volumetric weight. If your shipment is overweight/oversized it may be delayed, returned to you or you may have to collect the shipment from the courier’s local collection/delivery depot.

2.3 Surcharges, fees or invoices for overweight or oversized shipments will be issued within 90 days of collection.

2.4 Any surcharges, fees or outstanding invoices must be paid within 14 days of receipt.

2.5 If any surcharges, fees or outstanding invoices are not paid within 14 days an additional admin fee of £10 will be levied plus an additional 5% interest above the Bank of England base rate per month.

2.6 A full refund minus a £25 admin fee will be provided for cancellations made at least 1 full working day before collection. Refunds will not be offered for cancellations outside this time. Partial refunds may be offered if your package is severely delayed due to the courier. This does not apply in adverse weather.

2.7 Any refunds will be made back to the original source. These sources are credit/debit cards or top up balance. We cannot refund to another source.

2.8 Any money added to your top up account will only be available to spend on Pallet Anywhere and cannot be returned if unspent. Account balances will become invalid and set to zero after 12 months of inactivity.

Collections & Delivery

3.1 Collections can take place between 8.00 and 19.00 Monday to Friday. You agree that you will make the item available for collection between these times on your collection date. Deliveries will take place between 8.00 ­ 19.00 on your delivery date. Most collections and deliveries take places between 9.00 – 18.00.

3.2 Collections that fail are not automatically rebooked and you must contact us to arrange another collection or rebook online. Failed collections are charged at the full price and no refunds are offered for failed collections. Failed deliveries are charged at 50% of the total shipment cost for each additional delivery attempt. Please contact us if your delivery has failed to rebook another date.

3.3 The courier shall, if so required, sign a document prepared by the sender acknowledging the receipt of the Consignment but no such document shall be evidence of the condition or of the correctness of the declared nature, quantity, or weight of the Consignment at the time it is received by the Carrier and the burden of proving the condition of the Consignment on receipt by the Carrier and that the Consignment was of the nature, quantity or weight declared in the relevant document shall rest with the Customer.

3.4 Items should only be sent in suitable packaging and secured onto a suitable pallet. If you use packaging deemed to be inappropriate your item may be refused carriage with no refund and any damage caused to your items will not be covered by the compensation cover.

3.5 You agree to only use a suitable Euro Pallet or a Four Way Entry Pallet. These are pallets that can be accessed by a forklift from every side. More information is available on our packaging page.

3.6 Pallet Anywhere have a 97% on time delivery success rate. This service is not guaranteed and should not be used for time sensitive items. Items are not delivered or collected on weekends or bank holidays. Pallet Anywhere is not liable for any delays caused to your items.

3.7 It is your responsibility to ensure the provided labels are attached securely, if you do not attach your labels securely you are not entitled to claim compensation if your item is delayed or lost. You are required to print the provided labels or if the service is label options you need to make sure the full address details are attached to the pallet.

3.8 You must be present for collection and delivery, if you miss your collection or delivery no refunds will be offered. If you miss the delivery packages can be rearranged for delivery again, extra fees may be due.

3.9 Pallet Anywhere couriers will not collect from individual rooms within warehouses, etc. Items will be collected from the main entrance, loading bays, mail room, etc. Items will only be collected from areas with level hard standings. Hard standings are tarmac, concrete, etc. We cannot collect from areas with gravel, grass, on slopes, etc. We must be able to move the Pallet easily on a pallet truck. Delivery will be made to the kerbside.

3.10 Pallet Anywhere is not liable for any delay, loss or damage that may occur to your package. It is the couriers' responsibility to ensure your package is collected, handled and delivered with due care. If you have experienced a problem with your collection or delivery, please contact Pallet Anywhere directly within 2 days. If your package has unfortunately been damaged, please email Pallet Anywhere within 2 days to start a claim.

3.11 If you are sending your item to a country outside the EU it is your responsibility you complete, print and attach your customs documents. Customs forms will be available in the My Orders section after booking. It is the customers' responsibility to ensure these are completed. If the customs documents are not completed or attached, the collection may be refused.

3.12 Pallet Anywhere has no direct link or association with any customs authorities and has no control over their decisions.

3.13 Pallet Anywhere is not liable for any customs charges, clearance fees or taxes imposed on your shipment. This is the customer's responsibility.

Claims for damage or compensation

4.1 If you purchase compensation cover from Pallet Anywhere you agreed to abide by our terms and conditions.

4.2 Compensation claims must be made within 2 days to Pallet Anywhere. Should you need to make a claim please contact Pallet Anywhere within 2 days of your item(s) delivery date and we will make the claim on your behalf with the courier. Claims after this time will not be processed. Do not send your claim directly to the courier as it will be refused. Approved claims must be accepted within 7 days. When a claim has been paid out Pallet Anywhere is no longer liable for the loss or damage associated with the booking. Damaged items need to be signed for as Damaged otherwise we are unable to open a claim with the courier.

4.3 Certain items can be sent with Pallet Anywhere but only on a no compensation basis. Please read our prohibited and non compensation list. These include engine and gearboxes.

4.4 Fragile or breakable items should not be sent on any of our services.

4.5 Pallet Anywhere cannot compensate for additional expenses, purchases or loss of income due to the delay or non collection of an item. Please do not send time sensitive items.

4.6 If your item is delivered 5 working days later than the expected delivery day Pallet Anywhere may offer partial refunds up to a maximum of 50%. This is not applicable due to adverse weather conditions.

4.7 Each consignment booked through Pallet Anywhere has compensation cover against damage and loss. Each courier provides £50 inclusive cover, you can extend your cover with Pallet Anywhere Parcels up to the maximum cover of £5000.

4.8 If you do not take out any additional cover you agree that the items you are sending are not worth more than the inclusive cover or accept sole responsibility of any additional costs or loss if your items are damaged or lost.

4.9 Inclusive cover is provided by the courier and is in no way related to any cover Pallet Anywhere may provide. Pallet Anywhere is not responsible for any decision that the courier makes in relation to any claims.

4.10 Items that are damaged must be signed for as damaged.

4.11 Cover purchased for items on our prohibited and non compensation list cannot be refunded. It is the customer's responsibility to check this list before completing an order.

4.12 Packaging is not covered by compensation cover. Compensation cover is for the contents of your shipment.

4.13 Compensation cover is not new for old. We may only pay up to 50% of an items value if it is more than 6 months old.

4.14 If you purchase compensation cover from Pallet Anywhere the courier is still responsible for the cover they provide and this is not cancelled by purchasing compensation cover from Pallet Anywhere.

4.15 Pallet Anywhere reserves the right to change the terms and conditions at any time.

Delivery Policy

Your items will be delivered as per the couriers displayed transit times. Transit or delivery times are quoted in working days.

A working day is Monday-Friday, excluding Public Holidays.

These times are not guaranteed and only estimates. Remote locations can take an extra 2-4 working days.

During busy periods there can be delays due to the volume of items being sent, please allow an extra day or two for delivery.

Privacy Policy

This privacy policy sets out how Pallet Anywhere uses and protects any information that you give Pallet Anywhere (Uni Baggage LTD) when you use this website. Pallet Anywhere (Uni Baggage LTD) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Pallet Anywhere (Uni Baggage LTD) may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/12/2016.

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes.

We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@palletanywhere.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:


Pallet Anywhere
85 Sydenham Road
Belfast
BT3 9DJ

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Last Updated: 1st December 2016